In the pressurised environment of a busy healthcare establishment, equipment breakdowns can be stressful and expensive. Enjoy the peace of mind of knowing that your medical devices have been expertly maintained by Vitalograph. Our range of service and technical support options are designed to give you complete confidence in the accuracy, reliability, and traceability of your medical devices, meeting both CQC and MHRA requirements.
No contract required.
On-site Service: Our Customer Service Team arrange a date and time for one of our expert technicians to visit your site to service your equipment with minimal disruption to your clinic.
Collect & Deliver Service: If it is more convenient to have your device serviced off-site, our Customer Service Team will arrange to collect your device and syringe using one of our dedicated, secure pink boxes. Your equipment will be fully serviced at our service centre and safely returned with all test certificates.
To learn more about PPM, call Customer Support on 01280 827110 or contact us.
Choose from our 3, 5, or 7 year plans.
ServiceCare provides the security of dedicated professional servicing and includes all genuine parts and labour for the duration of the contract. If you opt for a 7 year plan you automatically extend your free 5 year parts & labour warranty to 7 years.
|Remote Technical Support||✓|
|Interim C&D Service During 1st Year of Warranty||✓|
|Annual Planned Preventative Maintenance Service||✓|
|Unlimited Repair, Parts and Labour using Genuine Vitalograph parts||✓|
|Supply of a Loan Unit||✓|
|Full Service Report and Calibration Certification||✓|
|Optional Test and Certification Service for other medical devices during a service visit||✓|
|10% Discount on Consumables||✓|
|10% Discount on Devices||✓|
To learn more about ServiceCare, call Customer Support on 01280 827110 or contact us.
Our expert technicians can diagnose and repair your equipment.
If the fault cannot be rectified over the telephone, we will arrange a repair. Our phone lines are open Monday to Thursday 8.30am to 5pm, and Friday 8.30am to 4pm.
Call Technical Support on 01280 827177 or contact us.
Under the terms of the warranty any failure of your Vitalograph device will be repaired free of charge for up to 5 years from date of purchase.
Servicing carried out other than by Vitalograph technicians will void this warranty.