Vitalograph Service Plans

In the pressurised environment of a busy healthcare establishment, equipment breakdowns can be stressful and expensive. Enjoy the peace of mind of knowing that your medical devices have been expertly maintained by Vitalograph. Our range of service and technical support options are designed to give you complete confidence in the accuracy, reliability, and traceability of your medical devices, meeting both CQC and MHRA requirements. 

 

Annual Planned Preventative Maintenance (PPM) Service

A full annual service of your Vitalograph device, by one our highly trained and knowledgeable service technicians is carried out using state-of-the-art testing equipment. The service can take place on-site or through our Collect & Deliver service.

No contract required.

 

Benefits

  • UK-wide coverage.
  • Full multi-point functional and diagnostic checks.
  • Free replacement of service parts including flow heads using genuine Vitalograph parts.
  • Full service report and calibration certificate for your records.
  • Free check of your Vitalograph syringe (when conducted at the same time as your Vitalograph spirometer service).
  • Multiple devices serviced during a single visit.
  • Optional on-site Test & Certification Service for all your medical devices.
  • Extended warranty on Vitalograph devices.
  • Free technical Support.

 

PPM Service Options

On-site Service: Our Customer Service Team arrange a date and time for one of our expert technicians to visit your site to service your equipment with minimal disruption to your clinic.

Collect & Deliver Service: If it is more convenient to have your device serviced off-site, our Customer Service Team will arrange to collect your device and syringe using one of our dedicated, secure pink boxes. Your equipment will be fully serviced at our service centre and safely returned with all test certificates.

To learn more about PPM, call Customer Support on 01280 827110 or contact us.

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Vitalograph ServiceCare Plans

Our ServiceCare Plans allow you to efficiently manage the servicing of your Vitalograph medical equipment through a flexible long-term contract.

Choose from our 3, 5, or 7 year plans.

ServiceCare provides the security of dedicated professional servicing and includes all genuine parts and labour for the duration of the contract. If you opt for a 7 year plan you automatically extend your free 5 year parts & labour warranty to 7 years.

  • Flexible Payments. Guaranteed price and no rising costs.
  • Value for money. Longer plans result in a lower annual cost.
  • Choice of Service Location. Onsite servicing or Collect & Deliver.
  • Transferable. Cover can be transferred if you upgrade or replace your spirometer.

 

 Service Care
Remote Technical Support
Interim C&D Service During 1st Year of Warranty
Annual Planned Preventative Maintenance Service
Unlimited Repair, Parts and Labour using Genuine Vitalograph parts
Supply of a Loan Unit
Full Service Report and Calibration Certification
Optional Test and Certification Service for other medical devices during a service visit
10% Discount on Consumables
10% Discount on Devices

 

To learn more about ServiceCare, call Customer Support on 01280 827110 or contact us.

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Emergency Breakdown Service

We provide an emergency breakdown service should your Vitalograph device develop a fault and require repair. Immediate telephone support is available during office hours through our free technical helpline, manned by trained technicians at our Buckingham Service Centre.

Our expert technicians can diagnose and repair your equipment.

If the fault cannot be rectified over the telephone, we will arrange a repair.  Our phone lines are open Monday to Thursday 8.30am to 5pm, and Friday 8.30am to 4pm.

 

Call Technical Support on 01280 827177 or contact us.

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FREE 5 Year Parts and Labour Warranty

All Vitalograph devices which are serviced annually by Vitalograph are automatically covered by our free 5 year parts and labour warranty.

Under the terms of the warranty any failure of your Vitalograph device will be repaired free of charge for up to 5 years from date of purchase.

Servicing carried out other than by Vitalograph technicians will void this warranty.

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